Aftermarket Products & Services
Help Desk
Your local JENSEN sales & service centre is available for phone/email support during normal business hours. Please click here for local contact information.
Spare Parts
Only an original JENSEN spare part and can replace an original JENSEN spare part. Whether you prefer to shop online or via mobile app for iOS and Android, we’ve got you covered. Our online shop, accessible at https://shop.jensen-group.com, and the new JENSEN Mobile App offer convenient and intuitive ways to purchase spare and wear parts. Original JENSEN spare parts are also available via local sales & service centres. Please click here for local contact information.
We are also able to provide Recommended Spare Parts kits for specific machines.
Technician Call-out
When a system is not performing at 100%, it may be time for on-site support. Factory-trained JENSEN technicians ensure machinery is operating as designed and that optimal productivity has been achieved. Please click here for local contact information.
Service Contracts
In many laundries, management is focused on the core competence of providing linen services to their customers. Sometimes preventive maintenance measures can fall short due to lack of time and, unsurprisingly, productivity and quality then start to suffer.
With a JENSEN service contract, you can:
- Avoid unplanned stops
- Reduce maintenance costs
- Support local technical staff
- Increase profit
Make sure your systems are running properly before your busy season! With JENSEN Service Check, a factory-trained JENSEN technician goes through equipment with detailed checklists on an annual or biannual basis. During these regular audits, each JENSEN machine is checked by an experienced technician, and any potential risks can be quickly identified.
In addition to supporting preventive maintenance with Service Check, JENSEN can also assist with bespoke service contracts, for example if the technical manager has a holiday or an unplanned absence. Service contracts are always tailor-made, with JENSEN technicians visiting your facility from once a week to once a year as needed. JENSEN technicians are factory-trained, ensuring that standards are always kept up-to-date.
Contact us at aftermarket@
jensen-group.com for more information.