Experts' Corner

Espresso Insights: Three questions over coffee with Laurent Maillard, General Manager, JENSEN UK Ltd.

Drawing on his extensive experience in laundry operations and a hands-on approach to customer success, Laurent talks about the biggest challenges laundries face today, the underestimated potential of automation and preventive maintenance, and the innovations JENSEN is bringing to the market.

1. What would you say is the biggest challenge laundries face today, and how can JENSEN help solve it?

Today, laundries face rising energy, water, and labor costs, along with the challenge of finding and retaining skilled staff. That’s why automation and process optimization are more critical than ever.

JENSEN addresses both challenges: our equipment delivers maximum output using minimal resources, while automation reduces manual handling, allowing fewer people to maintain high productivity. We also work closely with customers to fine-tune their processes, ensuring long-term efficiency and cost savings.

Let me add that many customers still underestimate the true return on investment of full automation. It optimises the entire workflow, improves consistency, and ensures quality control. Preventive maintenance is another often-overlooked area. By proactively caring for equipment, laundries can reduce downtime and extend machine lifespan. Together, these approaches significantly boost both performance and profitability.

2. Looking ahead, what excites you most about what JENSEN is bringing to the market?

What excites me most is how JENSEN combines innovation, sustainability, and digitalization. We deliver solutions that reduce water and energy consumption while maintaining high productivity—a huge advantage in today’s environment.

Our work on smart technologies, data monitoring, and AI-assisted maintenance is transforming how laundries operate and shaping the future of the industry.

3. If you had to describe JENSEN’s approach to customer partnerships in one word, what would it be, and why?

Commitment: JENSEN works alongside customers before, during, and after installation. We adapt our solutions to their specific needs and remain engaged to ensure they get the most from their investment. This long-term commitment is why many of our customers stay with us for decades. 

Thank you to Laurent for sharing his insights and showing how JENSEN helps customers achieve greater efficiency, productivity, and long-term success.