Service within reach

Maximizing your uptime with closer and faster support

Across the U.S. and Canada, JENSEN’s after-sales support combines regional in-person expertise with smart digital tools to make service closer, faster, and more accessible.

 

Direct Local North American Support

JENSEN supports customers in North America from our factories and warehouses in Panama City, Florida and Syracuse, New York. Together, these facilities strengthen our national service footprint and enable fast, reliable support.

  • Panama City, FL : 120,000 sq.ft. facility
  • Syracuse, NY : 255,000 sq.ft. facility
  • In-house laundry design and engineering
  • Local installation, service, parts supply, project execution.
  • Dedicated local support of complex turnkey projects.

Fast regional support

Additionally, JENSEN maintains an expanded network of regional service technicians across North America– each with a service van stocked with common spares to ensure rapid on-site support. 

Thanks to this regional support, JENSEN ensures:

 

Check with your local sales representative to see about regional technicians in your area.

Digital support – the solution is “in your hands”

Service doesn’t get any closer or more accessible than the palm of your hand. JENSEN is incorporating digital tools that simplify service access, improve uptime, and maximize transparency for operators and maintenance teams.

The Customer Portal:

  • Available as an App or from a browser
  • Allows spare parts to be easily ordered from machine-specific parts lists
  • Keeps track of manuals and documentation electronically for easy digital reference
  • Request service and review equipment’s service history
    Learn more

 

Intuitive Interface with Digital Twin HMI:

  • Intuitive operation and maintenance with revolutionary machine visualization
    Learn more

 

Remote Support with Jenassist:

 

JENSENs solutions put maintenance and service is “in your hands.”

North America