A New Digital Future with JENSEN

Digital innovation puts performance “in your hands”

 

JENSEN is redefining how laundry operators interact with their equipment by making service, troubleshooting, and machine information simpler, faster, and more accessible. Our new digital ecosystem streamlines operation, supports less-experienced technicians, and facilitates faster maintenance—without guesswork, paper manuals, or cryptic error codes.

 

JENSEN's Digital Ecosystem Defined

  • Digital Twin HMI for intuitive, visual machine interaction
  • Customer Portal as a centralized digital service hub
  • QR integration connecting each machine instantly to its digital information

iJOS - Digital Twin HMI – a 3D digital machine copy to guide maintenance and expedite service

With JENSEN new iJOS software, a Digital Twin HMI replaces traditional error codes and complex diagnostics with real-time, visual representation of the machine. Much like a modern printer can inform you of the location of a jam or reason for an error, JENSEN’s next generation of machines build-in intuitive operation and troubleshooting. Instead of interpreting numbers or calls to a help desk, technicians see exactly what is happening – and where.

iJOS overview:

Your added value:

 

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Customer Portal – Your Central Digital Service Hub

The JENSEN Customer Portal pioneers convenience and digital connectivity by compiling important machine details into a centralized platform, accessible from any PC or mobile device. By digitalizing and centralizing information, the platform makes it faster and easier than ever to manage machines and perform maintenance.

The Customer Portal overview:

  • View all JENSEN equipment details and manuals in one place;
  • Access machine-specific spare parts with real time stock availability;
  • Order parts directly through the integrated web shop;

  • Track past, current, and upcoming work orders and even submit new ones digitally.

     

Your added value:

  • Centralize information and workflow in a reliable digital platform;
  • Save time with digital searches and queries of machine manuals;
  • Ensure correct parts are ordered – from anywhere and at anytime.

 

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QR Integration – Dynamic offline-to-online integration

Create a direct gateway to digital machine management by implementing QR codes on machines that are connected to the Customer Portal. One simple scan, and you have instant access to a machine’s work order history, parts and manual.

Your added value:

  • QR code links each machine to its information within the JENSEN Customer Portal;
  • Immediately look up maintenance procedures for a specific machine;
  • Order spare parts becomes an immediate for a specific machine in minutes.
North America